Business Development Executive - Upselling

Overview Job Title : Business Development Executive

Location : Remote

Experience Experience in B2B Sales / Account Management (preferably in HR Tech / SaaS)

Employment Type : Full-time

Responsibilities

Revenue Growth & Upselling : Drive upsell opportunities by identifying additional HR modules that enhance client experience and productivity. Develop a deep understanding of the client’s usage patterns, business needs, and expansion potential. Proactively engage clients to educate them on the value of additional features, premium plans, or higher-tier services.

Cross-Selling & Business Expansion : Identify potential cross-sell opportunities by analysing industry trends and the client’s business model. Recommend relevant products / modules that complement their existing setup. Collaborate with internal teams (Product, Sales, and CSM) to create personalised sales strategies.

Client Relationship Management : Build and maintain strong relationships with key stakeholders within client organizations. Conduct regular business reviews with clients to assess their evolving needs and align solutions accordingly. Act as a trusted advisor, ensuring client satisfaction and retention while maximising revenue.

Collaboration & Reporting : Work closely with the CSM and Sales teams to track customer lifecycle stages and identify expansion opportunities. Maintain accurate records of client interactions, upsell / cross-sell efforts, and deal progress in the CRM. Share client feedback with internal teams to improve product offerings and service experience.

Qualifications

Experience in B2B SaaS sales / account management (preferably in HR Tech).

Proven track record of achieving upsell and cross-sell targets.

Strong understanding of HR SaaS products (Payroll, ATS, PMS, LMS, etc.) and how they fit into various industries.

Excellent communication, negotiation, and relationship-building skills.

Ability to analyze client needs and match them with the right product solutions.

Proficiency in using CRM tools (HubSpot, Salesforce, or similar).

Self-motivated, proactive, and target-driven with a customer-first mindset.

Why Join Us? Work with a leading HR Tech SaaS company with a fast-growing customer base. Opportunity to make a direct impact by driving revenue growth. Collaborative and growth-oriented work culture.

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