Associate, FIG Client Services

About the Role : The Location :

Islamabad, Pakistan

Work Shift :

This is a Night shift position. You should be flexible to work on any other shift depending on business need, including at least one month a year of working on weekends.

The Team :

The FIG Client Services team is responsible for providing support for our business intelligence tool, Capital IQ Pro, by holding investigative conversations with clients and driving product usage. The team is dedicated to supporting and training our diverse clients on the Financial Institutions Group (FIG) solutions available on S&P Global Capital IQ Pro. Being present in the US, Pakistan, India, Philippines & Argentina makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc).

The Impact :

As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data and the industries we cover.

Additionally, you’ll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.

What’s in it for you :

Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward outstanding performance with growth opportunities.

Sharpen social skills while interacting with industry leaders.

Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations & universities located across the world.

Learn technical expertise like MS Excel and SQL.

Opportunity to take on additional responsibilities such as PCO Campaigns, Client Webinars, KB Articles, PRG’s and any site level projects.

Responsibilities :

Provide Client Services via phone, email, and chat

Make suggestions regarding product usability, presentation, and data quality

Work with clients and internal colleagues to help build customized, data-intensive Excel models

Collaborate with Associates on projects that improve and develop subject matter expertise

Work alongside Account Management, Data Management, Product Management, Technical Support, and Financial Modeling to address client concerns

Conduct product demos / walkthroughs of Capital IQ Pro to clients, focusing on FIG solutions and product functionalities

Assist with Training and Mentoring new hires after demonstrating product knowledge and best practices for client and case management

What We’re Looking For : Basic Qualifications :

Minimum of a Bachelor's / College degree in Economics, Finance or equivalent

Knowledgeable in finance, capital markets or the global economy

Excellent written and verbal communication skills

Strong attention to detail and ability to multitask effectively

Team-player mentality with tight-knit teamwork skills

Flexible to changes in a rapidly growing environment

Preferred Qualifications

Additional relevant qualifications such as ACCA and CFA would be an advantage

About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit our market intelligence pages. (Note : URLs have been removed in this refined version.)

What’s In It For You?

Progress is supported by a catalyst and collaboration across teams and geographies

Join a global, diverse workforce with opportunities to impact a wide range of clients

Our Purpose, People, and Values Our Purpose :

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our People :

We are over 35,000 strong worldwide, driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values :

Integrity, Discovery, Partnership. We focus on Powering Global Markets with integrity, discovery, and close partnership with our customers to achieve shared goals.

Benefits

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off to stay energized.

Continuous Learning : Resources to grow your career and learn new skills.

Invest in Your Future : Competitive pay, retirement planning, continuing education, and financial wellness programs.

Family Friendly Perks : Perks for partners and children.

Beyond the Basics : Perks from discounts to referral rewards.

For more information on benefits by country, refer to the official benefits site.

Equal Opportunity and Accommodation S&P Global is an equal opportunity employer. We consider all qualified candidates without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process due to a disability, please email

US Candidates Only :

The EEO is the Law posters and related notices apply. Pay transparency and accessibility guidelines may be referenced as applicable.

Job ID : Posted On :

Location :

Islamabad, Pakistan

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