Customer Services Specialist

Responsibilities

Must be happy and confident in addressing customer concerns

Inspire confidence in our customers

Manage incoming customer requests and resolve in a timely manner

Appropriately identify and manage internal resources to drive resolution

Always have customer satisfaction on top of mind

Communicate to Management ways to improve the partner experience

Job Specification

Prior work experience in a customer service role

Ability to influence outcomes in various situations

Can have difficult conversations and drive customer resolution

Ability to work cross-functionally and manage multiple tasks

Skills in building excellent relationships

Excellent verbal and written communication skills

Information Technology and Services - Rawalpindi, Pakistan

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