Customer Services Specialist

Overview

As a customer service specialist, you’ll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and resolve complaints or technical concerns. Responsibilities

Must be happy and confident in addressing customer concerns Inspire confidence in our customers Manage incoming customer requests and resolve in a timely manner Appropriately identify and manage internal resources to drive resolution Always have customer satisfaction on top of mind Communicate to Management ways to improve the partner experience Job Specification

Skills & Requirements Prior work experience in a customer service role Ability to influence outcomes in various situations Can have difficult conversations and drive customer resolution Ability to work cross-functional and manage multiple tasks Skills in building excellent relationships Excellent verbal and written communication skills Location : Information Technology and Services - Rawalpindi, Pakistan

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