Operations Manager

A process-driven individual with a service mindset who can effectively bridge teams, functioning as a well-engaged department with internal and external stakeholder management.

Responsibilities :

Manage and handle a department of 50 to 60 people.

Execute department operations efficiently within given resources, including leave and shift management.

Enable resources for effective execution according to their roles and responsibilities.

Establish and monitor customer service standards using recognized benchmarks.

Conduct progress and development meetings with staff.

Follow up on ongoing projects to ensure timely completion.

Develop a performance-driven team capable of achieving assigned targets.

Create a professional work environment that promotes equality and fairness, maintaining a healthy work-life balance for all employees.

Implement company policies and procedures.

Regularly review KPIs, perform performance analysis, and identify areas for improvement.

Identify training needs and develop staff for next-level roles.

Focus on operational improvements and business development.

Create and improve processes for the best interest of the business.

Qualifications :

Must be a graduate, with BBA / MBA preferred.

Excellent English communication skills.

Skills Required :

Leadership, team management, project management, and situation handling skills.

Proactive, calm, hardworking, and intelligent approach.

Time-driven, soft-spoken, dedicated, quick learner, team player, and solution-oriented.

Experience Required :

Minimum 5 to 8 years of relevant experience.

Experience managing different teams and departments.

Experience in customer support, call center operations, business development, recruitment, and project management.

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