Manager, Rider Compliance

Get AI-powered advice on this job and more exclusive features. foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description

Key responsibilities include owning compliance related KPIs, optimising the product setup, utilizing data analytics for decision-making, and coordinating with local and regional stakeholders to manage service and performance levels of the rider fleet. KPI Ownership : You will manage and track KPIs related to rider compliance, service quality, and performance levels. Framework Optimization : Continuously improve the rider compliance framework by managing product configurations and developing effective manual solutions. Strategic Decision Making : Use analytics and data tools to guide strategic decisions and optimize rider compliance mechanics. Stakeholder Collaboration : Coordinate with local, regional, and global teams to ensure alignment and effective execution. Operational Support : Provide timely support and technical expertise to local teams, ensuring smooth field operations. Data analysis : Deriving insights from existing data analytics solutions together with querying data via SQL. Qualifications

4 - 8 years of experience in operations or rider logistics preferably in the eCommerce field. Excellent project management skills with proven experience working with cross-functional teams. Excellent analytical skills with the ability to assess performance and service level of delivery couriers, identify trends, and optimize for better results. Excellent communication (fluency in English) and interpersonal skills, with the ability to effectively communicate with regional internal & external stakeholders across APAC, EU and Turkey. Data analytics : Intermediate or advanced skills in SQL, Big Query and Looker. Strong interest in ecommerce platforms and logistics operations. Additional Information

We work in a flexible but fast paced environment. We start and end with customers to deliver exceptional service. We love to innovate, prioritize, decide, and deliver. We love what we do, and we don’t rest until our targets are achieved. Seniority level

Mid-Senior level Employment type

Full-time Job function

General Business Industries

Software Development and IT Services and IT Consulting

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