Operations Manager

Job Summary

Skyray Ventures, a dynamic and forward-thinking company, is looking for an experienced Operations Manager to oversee day-to-day operations and drive strategic initiatives. This role involves managing HR, marketing, sales recruitment, and conflict resolution while ensuring efficiency across all departments. The ideal candidate will be instrumental in shaping company culture, enhancing team performance, and optimizing our processes.

Responsibilities

• Oversee the recruitment process, including interviewing, hiring, and onboarding new talent.
• Manage employee relations, performance, and align recruitment needs.
• Collaborate with marketing to ensure operational capabilities align with marketing goals.
• Optimize processes to support the sales team in lead generation and client management.
• Drive customer satisfaction initiatives and maintain high client relations standards.
• Manage daily operations across various teams, ensuring efficiency and effectiveness.
• Work closely with the executive team to implement company-wide strategies.
• Monitor KPIs, create reports, and evaluate operational performance.
• Resolve conflicts and provide mediation solutions for smooth workflows.
• Develop policies and training programs that promote teamwork and a positive work culture.

Job Specification

BBA or MBA from a reputable university.

Proven experience as an Operations Manager or in a similar role.

Ability to manage HR, marketing, and sales departments effectively.

Strong leadership, communication, and conflict-resolution skills.

Experience in recruitment and performance management.

Familiarity with remote team management and digital tools.

Ideal Candidate Profile

Strategic thinker with problem-solving skills.

Highly organized and adaptable to a fast-paced environment.

Collaborative, approachable, and proactive in managing conflicts.

Motivated to foster a positive working culture.

Information Technology and Services - Lahore, Pakistan

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