Deputy Manager – Operations Excellence

The Deputy Manager - Operations Excellence will play a critical role in driving continuous improvement and operational efficiency across functions. The role involves analyzing performance data, identifying process bottlenecks, and implementing solutions to enhance productivity, quality, and cost-effectiveness. The incumbent will collaborate with cross-functional teams to embed a culture of operational excellence through data-driven decision-making and process optimization.

• Conduct end-to-end process assessments across departments to identify inefficiencies, redundancies, and improvement opportunities.
• Use data analytics to track performance indicators, analyze trends, and provide actionable insights to leadership.
• Design, propose, and implement process improvement initiatives aimed at cost optimization, service quality enhancement, and operational efficiency.
• Support the development and tracking of KPIs and dashboards to measure progress against operational excellence objectives.
• Collaborate with business, finance, and IT teams to streamline workflows and enhance system integration and data accuracy.
• Lead root cause analysis of operational issues and develop sustainable corrective actions.
• Support the rollout of continuous improvement methodologies (Lean, Six Sigma, Kaizen, etc.) across functions.
• Develop process documentation, SOPs, and training materials to ensure standardization and institutional learning.
• Stay informed on best practices, industry benchmarks, and emerging technologies to guide strategic improvement efforts.
• Coach and support team members and functional leads in adopting data-driven and improvement-oriented practices

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