Network Engineer - Level II

Position Summary

As a Network Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.

Key Duties and Responsibilities

• Provide advanced technical support to clients, addressing complex hardware, software, and network issues
• Troubleshoot and resolve escalated incidents and service requests efficiently
• Reporting to a client site for support when needed
• Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability
• Implement and oversee routine maintenance tasks, updates, and system optimizations
• Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures
• Mentor and guide Level I engineers in troubleshooting and resolution processes
• Contribute to the planning and execution of IT projects, such as system upgrades, migrations, and implementations
• Maintain comprehensive documentation of client environments, configurations, and support procedures
• Actively contribute to the development of the knowledge base and training materials
• Collaborate directly with clients to understand their technical needs and provide proactive solutions
• Communicate effectively with clients, providing status updates, technical information, and recommendations
• Perform any additional job duties as requested by management to contribute to the overall success of the organization

Requirements

Education and Experience

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