Network Engineer - Level II

Position Summary

As a Network Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams. Key Duties and Responsibilities

Provide advanced technical support to clients, addressing complex hardware, software, and network issues Troubleshoot and resolve escalated incidents and service requests efficiently Reporting to a client site for support when needed Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability Implement and oversee routine maintenance tasks, updates, and system optimizations Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures Mentor and guide Level I engineers in troubleshooting and resolution processes Contribute to the planning and execution of IT projects, such as system upgrades, migrations, and implementations Maintain comprehensive documentation of client environments, configurations, and support procedures Actively contribute to the development of the knowledge base and training materials Collaborate directly with clients to understand their technical needs and provide proactive solutions Communicate effectively with clients, providing status updates, technical information, and recommendations Perform any additional job duties as requested by management to contribute to the overall success of the organization Requirements

Proven hands-on network engineering experience Advanced knowledge of routing, switching, Firewalls and Wireless technologies Deep understanding of networking protocols Solid understanding of OSI or TCP / IP model Experience with network diagnostic, monitoring, and analysis tools - 3 +years Working knowledge of network operating systems (Cisco IOS, Juniper JUNOS, etc.) Hands-on experience with hardware (e.g., Cisco, Fortinet, SonicWall, Meraki and Fortinet) and network cabling installation 3 +years Ability to work independently and as part of a team Strong problem-solving skills and attention to detail Excellent communication and documentation skills Ability to manage multiple clients and prioritize tasks effectively Education and Experience

3+ years' experience in a technical support role, preferably in a Managed Service Provider environment Relevant certifications (e.g., CCNA, CCNP, JNCIA, etc.) - Desirable Experience with troubleshooting complex hardware, software, and network issues Familiarity with virtualization technologies (VMware, Hyper-V) and cloud computing platforms (AWS, Azure)

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