Call Center Agent - Online / Remote

Job Description : Call Center Agent Online / Remote Job for Fresh Graduates in Farnek Service Ltd Faisalabad

Responsibilities :

• Handle inbound and outbound calls professionally and efficiently
• Provide excellent customer service and resolve complaints
• Maintain records of customer interactions, transactions, comments, and complaints
• Follow communication scripts and policies when handling different topics
• Identify and escalate priority issues to the appropriate channels
• Keep updated on company products, services, and policies Job Specification
• Excellent verbal and written communication skills in English and Urdu
• Strong problem-solving, listening, and interpersonal skills
• Ability to handle high-pressure situations and remain calm
• Good computer skills and knowledge of relevant software programs
• Customer-centric mindset and the ability to empathize Security and Investigations - Faisalabad, Pakistan

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