English Language Accessor & Trainer

UK's leading translation and interpretation company  TRANSLATION EMPIRE  is looking for experienced  Call Quality Agent  with exceptional communication skills in English, for our office based in  DHA1, sector F, Rawalpindi.

Timings : 10 AM – 7PM

Location :  DHA1, sector F, Rawalpindi

Responsibilities :

• A Language Assessor would be primarily responsible for conducting English language assessments [Conducting and Coordinating for New and Existing Employees, including those whom we interview](In House and 3rd Party External).
• Daily Call Quality Monitoring of all employees [1-5 calls a day]. The assessor will work as a team member contributing to quality service delivery.
• Coaching and mentoring of Spoken English, Vocabulary, Pronunciation of the staff to improve their English by way of feedback via the QC.
• Customer Services Training Specific to UK Culture – UK English Language. Ongoing Training and Development (CPD) of Customer Services Training and English Language Skills to upskill employee’s standard of English.
• Language Assessors will be responsible for QA of the Transcribed files.
• Assessor will be responsible for developing, maintaining, and managing auto-scored English language proficiency assessments to ensure our job applicants can properly communicate with customers in various countries.

Qualification :

Requirements

Skills Required :

Benefits :

Timings : 10 AM – 7PM

Location :  DHA1, sector F, Rawalpindi

Salary : Market comp