About the Job:
As a Customer Services Trainer, you will play a pivotal role in equipping our customer-facing teams with the skills, knowledge and confidence they need to provide outstanding service. You’ll be responsible for the design, delivery, and evaluation of training programmes that enhance performance, support professional development, and promote a customer-first culture.
Purpose of the Role:
The Customer Services Trainer is responsible for the design, delivery, and continuous improvement of training programmes that support the performance and development of customer service teams. This role ensures employees have the knowledge, skills, and tools required to deliver excellent customer service consistently across all channels.
Responsibilities:
· Design and deliver effective induction training for new customer service team members.
· Develop ongoing training and refresher sessions focused on soft skills, system navigation, complaint handling, and customer engagement.
· Work closely with team leaders and managers to identify training needs and performance gaps.
· Use performance data, feedback, and quality assurance results to tailor training content.
· Deliver training through various formats including face-to-face workshops, virtual classrooms, and digital learning modules.
· Create and maintain up-to-date training materials, guides, and resources.
· Support the implementation of new systems, services, or processes through change management training.
· Evaluate the impact of training through post-training assessments, feedback, and KPIs.
· Maintain accurate records of training delivery, attendance, and outcomes.
· Act as a subject matter expert and champion of customer service best practices.
Requirements
Qualification and Experience:
· Proven experience in a training role within a customer service environment.
· Strong communication and interpersonal skills.
· Ability to deliver training to varied audiences and learning styles.
· Knowledge of customer service principles, call handling, and service recovery techniques.
· Confident in delivering both in-person and virtual training sessions.
· Proficient in Microsoft Office (PowerPoint, Word, Excel) and training platforms.
Reporting Line:
Will report to the Director of PK Operations.
Work mode:
Work from Office.
Location:
Bahria Town Ph 7 Office.
Salary:
Market Competitive.
Customer Services Trainer • Rawalpindi, Punjab, PK
We are seeking a dedicated and technically proficient Customer Success Manager to build strong relationships with our clients, ensuring they maximize the value of our solutions.This role combines a... Show more
Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process.Handling all new incoming complaints.Liaise with the Complaints Manager to update and ... Show more
We are seeking a skilled and experienced.Native or near-native proficiency in.American and/or Canadian English accent.Proven experience in accent training, spoken English, or ESL teaching.Strong un... Show more
Client Operations Manager (Project Management, Client Delivery, Automation, SOPs) – Remote | U.Manage client communication and expectations.Drive accountability across teams.Ensure consistent deliv... Show more
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions.With a strong background in software engineering and leadership, we help comp... Show more
Translation Empire PK is seeking a highly motivated and experienced.Training & Development Manager.This role is crucial in shaping the learning and development culture of our organization, ensu... Show more
UK's leading translation and interpretation company .English, for our office based in .A Language Assessor would be primarily responsible for conducting English language assessments [Cond... Show more
Our client is a mission-driven beauty brand that believes beauty goes beyond skin deep.They specialize in creating high-performance, vegan, and 100% cruelty-free makeup and skincare products.For ev... Show more
A process driven and service mindset who can bridge the teams like a well engaged department with internal and external stakeholder management.Manage/handle a department of 50 to 60 people.Smart ex... Show more
RDX Sports is a globally recognized brand with over two decades of market presence.We are looking for an Assistant Director – Customer Support, Compliance & Excellence Department to join our gl... Show more
Translation Empire PK is hiring a.Training & Development Officer.In this role, you will be responsible for helping plan, implement, and evaluate training programs to ensure that employees have ... Show more
QBRs, and support escalations).Customer Success Manager / Account Manager.This role requires balancing proactive engagement with responsive problem-solving, acting as the client’s advocate internal... Show more
Customer Service Representative (CSR).We’re hiring a Customer Service Representative (CSR) to support customers across phone, email, chat, and ticketing platforms while delivering fast, professiona... Show more
Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processes.Maintaining data and generating reports on trends.Working to and ach... Show more
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia.Our clients include education providers, recruitment agencies, ... Show more
A Language Assessor would be primarily responsible for conducting English language assessments [Conducting and Coordinating for New and Existing Employees, including those whom we interview](In Hou... Show more
Inbound Marketing Manager (B2B Demand Generation & LinkedIn Growth) – Remote | U.At Pavago, one of our clients is hiring an.This role is not focused on cold outreach or outbound sales.Instead, ... Show more
Job Brief We are seeking a highly motivated and detail-oriented Talent Acquisition & Corporate Communication Intern to join our Internal Team.This is a great opportunity for students or fresh g... Show more
