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Customer Support Specialist - Work At Home

ibexIslamabad, Islamabad Capital Territory, Pakistan

30+ days ago

Job description

Customer Support Specialist - Work At Home

Responsible for acting as a liaison between our customers and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Key Responsibilities :

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and / or services.
Collaborate and build relationships with customers to strengthen service competitiveness.
Communicate timely back to customers, track and resolve any issues regarding the service.
Contribute to customer development role.
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.

Job Specification

Minimum Qualifications :

O Levels / Matric or above.

Age limit : 18-45.

Excellent command over English, with good American or Neutral accent.

Proficiency with MS Office particularly MS Excel.

Flexibility & Adaptability.

Customer-centric attitude.

Emotional Intelligence and Critical Thinking.

Self-motivated, assertive and responsive.

Core i5 (any latest generation) with (Minimum- 8GB) or 16GB of RAM.

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Customer Support Specialist • Islamabad, Islamabad Capital Territory, Pakistan

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