Technical Support Specialist

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Inbox is seeking a highly skilled and proactive Technical Support Specialist to manage and optimize our virtual infrastructure environment. This role will involve administering, designing, and deploying VMware and Hyper-V products while ensuring the performance, availability, and reliability of both virtual and physical infrastructure. The ideal candidate will have extensive experience in managing virtual environments, troubleshooting complex issues, and maintaining documentation to support continuous operations.

Responsibilities

• Administer, configure, and maintain virtual infrastructure solutions using VMware and Hyper-V products.
• Design, deploy, and optimize virtual environments based on business needs and capacity planning
• Perform detailed performance tuning for both virtual and physical infrastructure.
• Conduct capacity planning and forecasting to ensure optimal resource utilization and scalability
• Configure and manage Virtual Infrastructure High Availability (HA), Site Recovery Manager (SRM), Distributed Resource Scheduler (DRS), Resource Pools, Raw Device Mapping (RDM), vMotion, Storage vMotion, and MSCS.
• Troubleshoot and resolve issues related to high availability and disaster recovery configurations
• Manage vSwitch, Dynamic vSwitch, port groups, security settings, and teaming configurations to ensure efficient networking within the virtual environment
• Create and maintain accurate documentation, including SOPs, SLAs (Service Level Agreements), and change management logs
• Ensure the smooth operation of virtual infrastructure on a 24 / 7 basis, responding to incidents and outages promptly.
• Provide first and second-line support for virtual infrastructure-related incidents and escalate issues as necessary

Requirements

Seniority level

Seniority level

Associate

Employment type

Employment type

Contract

Job function

Job function

Other

Industries

IT Services and IT Consulting

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