Operations Analyst / Ecommerce Expert

Role Overview We are seeking a strategic, detail-oriented, dynamic operations virtual assistant with a passion for problem‑solving and a deep understanding of the Shopify ecosystem and e‑commerce operations.

This role is ideal for someone who thrives in a fast‑paced environment, is eager to align with a mission‑driven organization, and is excited about making an impact.

Cultural Fit

Craftsmanship : delivering superior quality with meticulous attention to detail.

Commitment : ensuring excellence in all endeavors.

Curiosity : pursuing knowledge and innovation to solve problems.

Cheerfulness : uplifting the team and approaching challenges with positivity.

Candor : encouraging honesty and proactive communication.

Key Responsibilities Strategic Operations Management

Lead and streamline operations across customer service, fulfillment, marketing, and product management.

Identify, troubleshoot, and implement technical solutions to optimize workflows and performance.

Adapt and think strategically to understand how changes in one area affect others.

E‑commerce Expertise

Leverage deep knowledge of e‑commerce software.

Quickly learn new e‑commerce software and understand how various platforms interact.

Troubleshoot technical and strategic issues within Shopify, Etsy, and associated apps, including payment gateways like Recharge, email marketing platforms like Klaviyo, social platforms, and affiliate program management tools.

Create flows, campaigns, and segments; possess a strong understanding of the Klaviyo platform.

Analyze email marketing data to continuously improve.

Collaborate with the creative department to design emails.

Continuously evaluate and integrate new tools and best practices to ensure a cutting‑edge e‑commerce presence.

Knowledge of Shopify's technical features and coding knowledge is a plus.

Collaborate with developer teams; clear communication of technical needs and comprehensive understanding are required.

Data Analysis

Knowledge of social media native platform features and analytics.

Post content and manage social media platforms as needed.

Experience managing social media shops such as Facebook, Instagram, and TikTok is a plus.

Collect and clean operational data to identify trends and patterns.

Generate insightful reports to inform decision‑making and strategic planning.

Utilize data visualization tools to present findings effectively. Evaluate website performance and troubleshoot issues.

Customer Experience

Utilize platforms like Gorgias to deliver outstanding customer service.

Understand customer grievances and solve their issues.

Have a problem‑solving mindset and represent the brand.

Experience in customer service on a platform like Gorgias.

Have a strategic mindset to implement customer feedback.

Analyze customer feedback and implement improvements that enhance user satisfaction.

Marketing & Growth

Partner with marketing teams to develop targeted campaigns, optimize email flows, and create high‑performing landing pages.

Identify and engage potential influencers and affiliates to expand outreach.

Project & Fulfillment Management

Oversee end‑to‑end fulfillment processes, ensuring efficiency, accuracy, and alignment with quality standards.

Proactively manage inventory and operational workflows to meet customer and business needs.

Team Development & Collaboration

Foster a culture of excellence, curiosity, and cheerfulness within the team.

Develop onboarding programs and provide continuous training to ensure team members are empowered and aligned with company goals.

Qualifications

Proven track record of at least one year of success in operations or e‑commerce management.

Exceptional organizational skills with the ability to manage multiple priorities.

Strong problem‑solving abilities with an analytical mindset.

Effective communicator with a passion for fostering collaboration and innovation.

Commitment to personal and professional growth, embodying the values of craftsmanship and candor.

Quick learner who is adaptable to new platforms.

Self‑starter with strong self‑leadership skills.

Expertise in Shopify, Etsy, Gorgias, Klaviyo, Recharge, Rebuy, and their ecosystem, including apps for marketing, customer service, and analytics is a plus.

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