Assistant Director - Customer Support, Compliance & Excellence

RDX Sports is a globally recognized brand with over two decades of market presence. We are looking for an Assistant Director – Customer Support, Compliance & Excellence Department to join our global team. This role is critical in driving customer service excellence, ensuring compliance with regulations, and enhancing operational efficiency across multiple e-commerce platforms, including Shopify, Amazon, and other online retail channels.

Reporting to the Vice President, the selected candidate will work closely with cross-functional teams to maintain compliance, improve customer support processes, and lead initiatives that enhance service quality across our global operations.

Key Responsibilities :

Customer Support Management :

• Oversee and optimize customer support operations across Shopify, Amazon, and other online retail platforms.
• Develop and implement scalable customer support strategies to enhance user experience and retention.
• Ensure that support teams meet service-level agreements (SLAs), key performance indicators (KPIs), and platform-specific guidelines.
• Monitor and analyze customer feedback and implement support solutions to improve response times and efficiency.
• Collaborate with supply chain and product teams to ensure customer concerns
• In-depth know how and experience of CRM platforms
• Knowledge of e-commerce platform operations and deep understanding of orders, returns, refund and escalations.

Compliance & Excellence Management :

Requirements

Benefits

⛽ Fuel Allowance

🏥 Medical Insurance

🍽 Free Lunch Facility (In-house)

🏋‍♂️ GYM Passport (Panel Gym's Free of Cost)

💰 Participatory Fund

💲 Market Competitive Salary

💻 Learning & Challenging Work Environment

👨‍💻 Amazing Work Culture

🛫 Paid Time off

👨‍👩‍👧‍👦 Group Life Insurance

💸 Gratuity

⏳ Maternity Leaves and many more