Assistant Manager, Revenue Operations

About the Role Grade Level : 09

Role : Assistant Manager, Revenue Operations

Grade : 09A (internal candidate reference only)

Location : Islamabad, PK

Shift : Permanent night‑shift position (5 : 00 PM to 2 : 00 AM or 6 : 00 PM to 3 : 00 AM)

The Team We are a global Revenue Operations team with a presence in Pakistan, India, and the Philippines. We support the commercial front‑line team in the Order‑to‑Cash process by submitting quotes, generating contracts, and liaising with OTC teams such as legal, Order Management, Fulfillment, and Client Financial Relations.

The Impact This role will involve working with the team and senior leadership on a variety of initiatives related to the process, people, and projects. You will collaborate with multiple stakeholders and teams such as frontline sales, order management, fulfillment, suspensions, collections, business analytics, commissions, and finance. You will lead a team consisting of 1‑2+ associates, specialists, and senior specialists, contributing towards achieving the goals of your team and the Revenue Operations department.

Opportunities include understanding business objectives, recommending and implementing solutions to improve revenue realization in Salesforce and reporting, leading projects to achieve sales goals, and driving continuous improvement.

What’s in it for You

Platform to progress your career in a management role with a globally recognized company.

Communication with internal and external peers that hones collaboration skills.

Work with stakeholders across OTC, Sales, Finance, and Customer Experience.

Opportunity to work on enterprise‑level products and learn new technologies.

Experience with Salesforce – the most marketable platform.

Project management skills through leading multiple projects.

Knowledge of S&P Global’s offerings, products, sales cycle, revenue, and CX teams.

Enhanced communication and leadership through multitasking and stakeholder engagement.

Responsibilities

Lead a team of 1‑2+ associates, specialists, and senior specialists.

Own learning and development for your own team and overall Revenue Operations.

Take end‑to‑end accountability for team deliverables to meet service level agreements.

Ensure team members are compliant when resolving sales queries through thorough knowledge of guidelines, processes, and research tools.

Work on workflow analysis, management, monitoring, and resource allocation as daily operational activity.

Manage the performance of team members and conduct reviews.

Conduct intensive training for the team, plan resource requirements and develop backup and succession plans.

Create an environment of consistent improvement, motivating the team to perform at a higher efficiency and fostering a culture of team building and engagement.

Audit team members, complete tasks on a regular basis to enhance and maintain efficiency and quality of service.

Conduct and present key analysis and recommendations around KPIs / SLAs.

Set clear expectations for the team and ensure individual accountability.

Manage performance review process, talent development, and talent management processes.

Lead and motivate the team to align with business objectives while championing continuous upskilling and professional development.

Track performance metrics regularly and take corrective actions.

Present and execute ideas for improving overall departmental processes, procedures, and tools.

Continuously implement and innovate techniques to maximize throughput and quality.

Work closely with Commercial Analytics, OTC, Finance, Technology, and other stakeholders to drive efficiency in our deliverables and ad platforms.

Interact with internal and external stakeholders as necessary and work on new projects to improve sales and client experience.

Ensure clear and seamless communication across all levels and teams.

What We’re Looking For

Ability to work under pressure within a sales environment.

Proven ability to project manage, multitask, and meet deadlines with strong quality service.

Excellent problem resolution skills through effective collaboration with stakeholders.

Strong team building and people development skills with excellent interpersonal, verbal, and written communication.

Ability to give and accept feedback constructively and provide coaching to the team.

People management skills, ability to build and motivate a team.

Maintains high ethical standards and transparency.

Readiness to take on challenges and challenge the status‑quo.

Proven ability to work with minimal direction, maintain focus while working with routine tasks.

Experience in client and stakeholder management.

Self‑motivated with proven ability to multitask and deliver highest quality results.

Ability to manage performance under stringent timelines and results‑oriented.

Ability to adapt to change and drive change within the team.

Familiarity with Gen AI and technology tools.

Knowledge of data / content management operations and fundamentals processes is an advantage.

Basic Qualifications

Excellent skills in Excel, Word, and Visio.

Understanding of CRM and OTC ecosystems and how they apply to S&P Global.

High initiative, outside‑the‑box thinking, and challenge the status‑quo.

Exceptional verbal, written, and visual communication skills.

Ability to present findings in a polished way to communicate complex concepts.

Pro‑active approach to problem solving.

Demonstrable evidence of planning and organization, able to work quickly and accurately in a pressured environment.

Positive attitude and can‑do disposition.

Make judgements based on information to recommend improvements and escalating appropriately.

Preferred Qualifications

Bachelor’s degree in Finance, Marketing, Computer Science, or related field (or equivalent experience).

Good knowledge of products, offerings, and sales cycle.

Proven record of Sales Support, Salesforce, Reporting, and Project Management.

Prior experience of people management / leadership role is a plus.

Good knowledge of Excel / PowerPoint and computer literacy is a must.

Basic understanding of Salesforce, Reporting, Power BI, Excel, and SQL.

About Company Statement At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep, and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.

S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit Global is an equal‑opportunity employer committed to making all employment decisions without regard to race / ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status, military veteran status, or other legally protected categories, subject to applicable law.

Benefits

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.

Family Friendly Perks : It’s not just about you. S&P Global has perks for your partners and little ones, with some best‑in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit : Hiring and Opportunity at S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent.

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