Inbound Customer Service Representative (UK Campaign)

Job Opportunity : Inbound Customer Service Representative (UK Campaign)

Are you a customer-focused individual looking for an exciting career opportunity? We're seeking passionate candidates to join our team as Inbound Customer Service Representatives for our UK campaign.

Location : Saidpur Road, Rawalpindi.

Position : Inbound Customer Service Representative

Salary Package : 60,000 PKR Basic

Shift Timing : Rotational

Job Responsibilities :

• Handle incoming customer inquiries and resolve issues promptly and professionally.
• Provide exceptional customer service via phone, email, and chat channels.
• Ensure accurate and efficient data entry and record-keeping.
• Collaborate with team members to achieve customer satisfaction goals.
• Stay up-to-date with product knowledge and industry trends.

Qualifications :

What We Offer :

Join our team and be a part of delivering exceptional customer experiences for our UK-based clients! Don't miss this chance to embark on a rewarding career journey.

Smart Connect Communication is an equal opportunity employer. We encourage candidates of all backgrounds to apply.

Job Specification

Empathy

Problem-Solving Skills

Product / Service Knowledge

Time Management

Professionalism

Teamwork

Accuracy and Attention to Detail

Cultural Sensitivity

Conflict Management

Resilience

Compliance and Security Awareness

Sales and Upselling Skills (if applicable)

Consumer Services - Rawalpindi, Pakistan

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