Customer Service Management In Tourism & Hospitality Instructors

Overview The Institute of Contemporary Studies, located in Rawalpindi, is a leader in holistic, career-driven education within the hospitality industry. We are looking for a dynamic Customer Service Manager with a minimum of 2 years of experience to ensure exceptional service and customer satisfaction in our tourism sector.

Responsibilities

Oversee and manage customer service operations in the tourism department.

Train and mentor staff to deliver superior customer experiences.

Handle customer inquiries and resolve complaints promptly and effectively.

Collaborate with other departments to enhance service delivery.

Analyze customer feedback and implement improvements.

Job Specification

Strong interpersonal and communication skills.

Proficient in conflict resolution and problem-solving.

Knowledge of hospitality and tourism trends.

Ability to work under pressure and manage a team.

Customer-focused mindset with a passion for service excellence.

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