E-commerce Sales & Customer Service Representative

E-commerce Sales & Customer Service Representative | Remote (Brand Concierge) At TalentPop App, we are dedicated to helping high‑growth e-commerce brands turn exceptional customer support into a powerful revenue engine. We firmly believe that superior service is the ultimate sales strategy.

Key Responsibilities

Sales Conversion : Proactively engage customers to identify sales opportunities, executing upselling, cross‑selling, and product bundling to maximize the Average Order Value (AOV).

Revenue Recovery : Implement targeted efforts for abandoned cart assistance and manage subscription recovery and win‑back campaigns to recapture lost revenue and boost Customer Lifetime Value (LTV).

Customer Advocacy : Serve as the professional voice of the brand across all communication channels (phone, email, live chat, SMS), resolving inquiries and offering expert product guidance.

Order Excellence : Efficiently manage all post‑purchase and order‑related concerns (tracking, returns, and exchanges) to ensure a seamless experience that encourages immediate repeat purchases.

Data Entry & Reporting : Accurately log all customer interactions and sales data, contributing to reporting that identifies trends and drives process improvements.

Candidate Requirements

Mandatory Experience : 1+ year of proven remote / online sales and customer support experience.

E‑commerce Proficiency : Comfortable and experienced with sales‑focused aspects of e‑commerce support (e.g., upselling, managing subscription issues, driving sales conversion).

Communication & Persuasion : Outstanding verbal and written communication skills with a natural ability to quickly build rapport and convert conversations into sales.

Tech Savvy : Familiarity with e‑commerce platforms like Shopify and key customer engagement / CRM software is a significant advantage.

Work Environment : Highly motivated self‑starter comfortable thriving in a remote, high‑performance setting.

Technical Setup Requirements (Remote)

A dedicated personal computer or laptop (i5 processor or modern equivalent).

A stable, high‑speed internet connection (minimum 15 Mbps download and upload speed).

A quiet, professional workspace suitable for conducting clear, uninterrupted calls.

Why Join TalentPop App?

Incentive Pay : Opportunity to earn commissions and performance bonuses in addition to your base salary.

Work Flexibility : 100 % permanent work‑from‑home setup—zero commute required.

Benefits : Comprehensive health coverage (HMO or monthly stipend) and paid time off.

Growth : Clear paths for career advancement and professional skill development within a supportive team.

APPLICATION FAST-TRACK : IMMEDIATE ACTION REQUIRED!

Select Position : When applying, please choose “Brand Concierge” from the list of available roles.

Enter Code : In the application form, you must enter the unique code BCS in the designated application code field.

Ready to be the revenue‑driving force behind top e‑commerce brands? Apply now to become our next E-commerce Sales & Customer Service Representative!

Job Details

Seniority level : Entry level

Employment type : Full‑time

Job function : Other

Industries : IT Services and IT Consulting

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