At TalentPop App, we partner with cutting‑edge e‑commerce brands to transform customer interactions from simple support into powerful revenue drivers. As an E-Commerce Sales Specialist , you will be the driving force behind increasing sales, boosting retention, and delivering a luxury‑level post‑purchase experience that builds lasting customer loyalty.
If you are a proven sales professional who excels in the e‑commerce space and has a knack for turning inquiries into opportunities, we want you on our team!
IMMEDIATE ACTION REQUIRED : APPLICATION FAST-TRACK! To ensure your application is reviewed directly by the Recruitment Team , you must follow these critical steps exactly. Applications that do not choose "Brand Concierge" and enter the correct code WILL NOT be reviewed.
Key Application Steps
- When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
- In the application form, you’ll be asked for an application code – please enter BCS .
What You'll Do to Drive E-Commerce Revenue
Maximize Sales Opportunities : Proactively identify and execute opportunities for upselling, cross‑selling, and product bundling to significantly increase conversion rates and average order value (AOV).Recover Lost Revenue : Implement successful strategies for subscription recovery, winbacks, and abandoned cart assistance to re‑engage customers and maximize retention.Concierge‑Level Engagement : Communicate persuasively with customers via phone, email, live chat, and SMS, providing expert product recommendations and resolving inquiries with a sales‑focused approach.Flawless Order Management : Handle all post‑purchase concerns (tracking, returns, and exchanges) efficiently, ensuring a positive experience that directly encourages repeat purchases and high lifetime customer value (LTV).Brand Advocacy : Serve as a true Brand Concierge, ensuring every interaction reflects the brand’s tone, voice, and commitment to world‑class service.Sales Insight Reporting : Accurately record customer data, analyze feedback trends, and collaborate with internal teams to continuously optimize the sales funnel and customer journey.What You Need to Succeed (Requirements)
1+ year of dedicated remote / online sales and customer support experience.Mandatory e‑commerce experience : Prior experience and comfort with e‑commerce sales functions (upselling, cross‑selling, subscription recovery, or abandoned cart assistance).Exceptional persuasion skills : A natural, proven ability to convert leads, close sales opportunities, and build excellent customer relationships through communication.Prior customer service experience via phone, email, or chat is essential; direct e‑commerce sales experience is a significant advantage.Familiarity with essential e‑commerce tools like Shopify, CRM systems, or customer engagement platforms is a plus.Self‑motivated, results‑oriented, and able to perform effectively in a fast‑paced, remote sales environment.Your Remote Technical Setup Must Include
A personal PC or laptop with an i5 processor or a higher equivalent.A reliable, high‑speed internet connection with at least 15 Mbps for both upload and download speeds.A quiet, distraction‑free, professional workspace suitable for taking calls.The TalentPop App Advantage
Competitive Compensation : Earn commissions on top of your base salary, plus annual performance‑based raises.Comprehensive benefits : Paid time off and HMO health coverage or a generous monthly health stipend.Recognition : Performance and recognition bonuses for top sales achievers.100% work‑from‑home : Enjoy a permanent work‑from‑home setup with zero commute.Career growth : A supportive team culture with genuine opportunities for professional development and advancement.Ready to use your sales expertise to drive significant growth for top e‑commerce brands? Apply now to become our next E-Commerce Sales Specialist at TalentPop App!
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