Customer Service Representative (Via Whatsapp Only)

Job Description :

JustRepair is seeking a motivated and customer-focused Customer Service Representative to join our team. This is a remote position where you will play a key role in managing customer interactions, converting leads, and ensuring exceptional service delivery.

Key Responsibilities :

Lead Management :

Handle and respond to leads through WhatsApp, with a primary focus on converting leads into customers .

• Cross-sell products such as on-site repair services , screen protectors , and phone covers .

Customer Service :

Address and resolve customer complaints promptly and professionally.

Vendor and Quotation Management :

Obtain pricing details from vendors as needed.

Sales Pipeline Updates :

Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions.

Marketing :

Conduct WhatsApp marketing campaigns every 15 days based on the Sales Pipeline Sheet.

Requirements :

What We Offer :

If you’re passionate about customer service and have the skills to convert leads while ensuring client satisfaction, we’d love to hear from you!

Job Specification : Required Skills :

Communication Skills :

Exceptional written communication to handle WhatsApp conversations effectively.

Sales Skills :

Lead conversion expertise with a focus on upselling and cross-selling.

Customer Service Skills :

Strong problem-solving abilities to address customer complaints promptly and professionally.

Organizational Skills :

Ability to manage multiple leads and customer interactions simultaneously.

Technical Skills :

Basic knowledge of creating and managing quotations and invoices.

Marketing Skills :

Familiarity with WhatsApp marketing and campaign management.

Time Management :

Ability to prioritize tasks efficiently in a remote work environment.

Vendor Management :

Negotiation skills to obtain competitive pricing from vendors.

Independence and Initiative :

Self-motivated and capable of working independently with minimal supervision.

Tech Savvy :

Comfortable using messaging platforms like WhatsApp for business communication.

Job Rewards and Benefits :

Incentive Bonus

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