Quality Assurance Specialist

Quality Assurance Specialist

Touchstone Communications, Pakistan

This is an executive level position. The prospect will be reporting to the Assistant Manager Quality Assurance. The selected candidate will be responsible for the following :

• Evaluating each and every agent on their assigned project every month by using the standard QA evaluation form.
• Providing feedback to the agents he evaluates by coaching them on their weak areas in the training & coaching sessions.
• Evaluating every agent on the assigned project >

= 12 times / month to ensure the evaluations of every agent are done using the standard evaluation form & by updating their assignments.

Job Specification

The Applicant must possess :

Information Technology and Services - Islamabad, Pakistan

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