Service Quality Assurance Specialist (QA)

Service Quality Assurance Specialist (QA)

Are you passionate about ensuring the highest level of quality in products and services? We are seeking a skilled and dedicated Quality Assurance professional to join our team. As a Quality Assurance specialist, you will play a crucial role in maintaining and improving our service standards, ensuring customer satisfaction, and driving continuous improvement.

Responsibilities :

• Analyze data to identify areas for improvement in the sales process.
• Review chats on different mediums to ensure quality.
• Monitor calls on the dialer.
• Keep track of customer reviews, comments, and agent’s order mail.
• Identify, record, document, and track bugs or defects.
• Generate reports about the quality of communication to report to the management.

Job Specification :

Job Type : Full-time

Work Environment : On-site

Working Hours : 9 hours job including 1 hour break

Location : Marketing and Advertising - Islamabad, Pakistan

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