Manager - Isp

Carrying out all Contact Centre Technical Support related operations successfully in an organized manner. Meeting with internal targets of maintaining service level and external targets of offering beyond par quality service exceeding the customers' expectations.

Ensuring minimum resolution time and also meeting benchmark for response time and other fundamentals of the technical support center. Responsible for managing the performance scoring model of engineers and supervisors. Need to look after a team of supervisors, team leaders, and engineers.

Identifying and arranging training through the Training and Development team of the Contact Center.

Job Specification

Positive attitude / Motivation / Energy / Passion

• Team management
• Stress management
• Role model customer service professional profile
• Experienced

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