Specialist / Expert NOC Service Quality & Experience Monitoring-Proactive Pipeline

Please note this is a proactive pipeline. We are maintaining an active talent pool for future job openings. Grade Level : L1 / L2 Location : Islamabad What is NOC Service Quality & Experience Monitoring? This position is responsible for monitoring Radio Network Performance via EMS / SmartCare / CEM Tools and engaging domain owners for resolution of performance issues. The role reports directly to the Stream Head - NOC and involves working with a team of 12 members. What does NOC Service Quality & Experience Monitoring do - RAN? Near-to-Realtime monitoring of Network KPIs and engagement with concerned teams for resolving issues. Monitoring Service Level Quality Indicators (KQIs) and Customer Experience Monitoring (CEM) via SmartCare for proactive problem identification. Handling customer complaints related to access network, analyzing and resolving them in coordination with technology teams. Escalating network performance issues according to SLAs. Conducting routine performance audits and root-cause analysis. Preparing benchmark reports during major events. Defining customer counters and alert thresholds. Performing technical analysis of customer complaints and network reports. Communicating effectively with customers and coordinating with relevant teams for resolution. Analyzing network degradations and correlating with incidents and KPIs. Updating teams on pending issues and complaint status. Understanding radio parameters and working under pressure to meet deadlines. Understanding SOC and CEM operations in an integrated environment. What does NOC Service Quality & Experience Monitoring do - CORE? Handling routine tasks related to Core Network Performance and troubleshooting customer complaints. Monitoring network performance and service / application level KPIs. Escalating issues and coordinating root-cause analysis. Conducting performance audits and post-activity analysis. Using analytical tools like Power BI for event reporting. Analyzing customer complaints and engaging relevant teams. Performing in-depth KPI analysis and customer interactions when needed. Correlating service degradation with network faults and sharing insights. Coordinating with teams and updating stakeholders timely. Handling outage scenarios and meeting deadlines. Understanding SOC and CEM operations. Jazz is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees. Requirements BE (Electronics, Electrical, Telecoms), 2-5 years of relevant experience. Knowledge of radio access network technologies (GERAN, UTRAN, e-UTRAN, LTE) and MS-Office. Understanding of Service Level Network Monitoring preferred. Learning aptitude, problem-solving skills, teamwork, and ability to work under pressure. Willing to work in a 24 / 7 rotating shifts environment. Benefits Why Join Jazz? Jazz offers a dynamic environment driven by visionary leadership, professional culture, and opportunities for growth. Our core values focus on integrity, collaboration, and customer obsession. Join us to be part of a transformative journey that impacts millions of lives and advances Pakistan's digital economy.

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