Technical Support Officer

Job Description : We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).

Taking ownership of customer issues reported and seeing problems through to resolution.

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Resolve software and hardware problems and help our customers install applications and programs.

Resolving issues using remote desktop connections to provide immediate support.

Diagnose and troubleshoot technical issues, including account setup.

Ask customers targeted questions to quickly understand the root of the problem.

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers.

Refer to internal database or external resources to provide accurate tech solutions.

Ensure all issues are properly logged.

Prioritize and manage several open issues at one time.

Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Prepare accurate and timely reports.

Job Specification : Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Hands-on experience with tracking software and tracking devices will be a plus

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Familiarity with remote desktop applications

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

Job Rewards and Benefits : Incentive Bonus,Leaves

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