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Email Support Executive

Email Support Executive

Zameen GroupLahore, Punjab, Pakistan
11 days ago
Job description

Job Responsibilities

  • Respond to customer queries in a timely and accurate way, via email or chat
  • Identify customer needs and help customers use specific features
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales or Marketing teams
  • Assist in training junior Customer Support Representatives

Job Requirements

  • Experience as a Customer Support Specialist or similar CS role
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Familiarity with our industry is a plus
  • Location : Lahore

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    Email Support Executive • Lahore, Punjab, Pakistan

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