E-Mail & Chat Support Executive

Answering customers’ inquiries via Chat, Email, and Social Media. providing the right information. Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed. Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs Building lasting relationships with clients and other team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed metrics while providing excellent consistent customer service. Making sales or recommendations for services that may better suit customers’ needs. Taking part in training and other learning opportunities to expand knowledge of the company and position. Adhering to all company policies and procedures. Requirements : Minimum typing speed of 35WPM with 90% accuracy. Fresh to 1 Year of experience in customer services. Must be a team player. Note : Total Position

Experience

6 month +

Location

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