Technical Support Representative

The Technical Support Representative will be an integral part of our client's support team—offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools.

The ideal candidate will have a strong background in BPO call center inbound phone calls from English-speaking clients and extensive experience troubleshooting both Apple Macbook and Windows PC environments.

Job Responsibilities

Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems.

Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook.

Troubleshoot hardware issues including hard drives, RAM, and power supplies.

Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes.

Set up and troubleshoot printers on WiFi connections and resolve printer driver issues.

Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers.

Utilize sales skills to upsell support packages post-service resolution.

Maintain organization, punctuality, and reliability as core professional attributes.

Qualifications

Proficient in troubleshooting Mac and Windows operating systems.

Skilled in resolving a broad spectrum of technical issues.

Strong sales acumen with experience in upselling products and services.

Excellent communication and documentation skills.

Proven track record of dependability and adherence to schedules.

Ability to work full-time hours with availability on weekends.

Minimum Technical and Work Environment Requirements

Internet Connection : Primary internet connection with a minimum speed of 15 Mbps.

Backup internet connection with at least 10 Mbps.

Backup connection must be capable of supporting work during a power outage.

Primary Device : Desktop or laptop equipped with at least an Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

A minimum of 8 GB RAM.

Backup Device : Must meet or exceed the performance of an Intel Core i3 processor and be functional during power interruptions.

Peripherals and Workspace : A functioning webcam, noise-canceling USB headset, quiet dedicated home office space, and smartphone for communication and verification purposes.

Join our dynamic team and experience a fun, inclusive, and innovative culture that values your unique contributions and supports your professional growth. Seize daily chances to learn, innovate, and excel. Make a real impact in your field. Unlock limitless career growth, thrive in a high‑energy atmosphere, embrace challenges, and reap rewarding benefits. Flexibility—work from home or any location of your choice—creates your ideal work environment and supports work‑life balance.

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