Technical Support Specialist - Remote

Job Description

Insignia Software is seeking energetic candidates to provide technical support and training for Insignia products such as Insignia Library System and Insignia Student Management System. Insignia customers include K-12, public, academic, and special libraries. As a Technical Support Specialist for Insignia, you will gain an in-depth understanding of Insignia products to provide customer support to customers all over the world.

Duties :

• Providing phone and email support to troubleshoot user issues
• Recommendation product enhancement to improve the product
• Responsible for quality control / bug testing of new releases
• Research projects
• Support product development through research and documentation
• Updating knowledgebase cases and release notes

Qualifications :

Important :

Monday – Friday, Evening / Night Shift

Night Shift will be 9 hours with 1 hour lunch break, start time will vary.

Statuary Holidays : Local statuary holidays.

Work will be done remotely from home; must have stable high-speed internet access.

Must be fully committed to Insignia; must not have any other part-time or full-time job.

Start Date : As soon qualified candidates are selected.

This is a full-time permanent position.

Job Type : Full Time / Permanent

Job Shift : Third Shift (Night)

Job Location : Islamabad, Faisalabad, Karachi, Lahore, Peshawar, Rawalpindi, Pakistan

Gender : No Preference

Minimum Education : Bachelors

Degree Title : Computer Science or IT related degree or three years Diploma in IT

Career Level : Experienced Professional

Minimum Experience : 3 Years (3-5 years of experience in Technical Support or Library Management System)

Job Specification

Skills :

Job Rewards and Benefits

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