Senior Tech Customer Support Representative (Fluent English)
Zealtouch Pvt. Ltd.Jhelum, Punjab, Pakistan18 days ago
Job descriptionCompetitive Salary : PKR 100,000 / month Profit Sharing Bonus Health Insurance coverage Gym Allowance A growth-oriented, remote-first work culture Fluent English (spoken & written) — must be confident on calls 4+ years of experience in customer support (preferably in fintech or crypto) Strong understanding of KYC, compliance, and fraud detection Comfortable using calling tools, CRMs, and support platforms Tech-savvy, detail-oriented, and calm under pressure Prior experience in a remote support environment Communication Health Insurance Incentive Bonus Medical Provident Fund Sports and Entertainment
Job Description
Zealtouch is looking for a fluent English-speaking Tech CSR to join our support team. You’ll assist users via calls, chat, and email, handle KYC verifications, approve registrations, and detect fraud or suspicious activity.
This is not a sales role — we’re seeking a problem-solver who can guide users clearly and professionally.
Key Responsibilities
- Provide inbound & outbound support via calls, chat, and email
- Guide users through KYC and onboarding processes
- Review and approve registrations after due diligence
- Monitor and identify potential fraud or suspicious activities
- Collaborate with internal teams to elevate issues
- Maintain detailed logs of interactions and support cases
- Use CRM and calling tools effectively to manage workflows
What We Offer
Job Specification
Job Rewards and Benefits
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Customer Support Representative • Jhelum, Punjab, Pakistan
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