Fiverr Client Success & Project Manager

Overview

Driving Revenue Growth | Business Development Manager Specializing in Strategic Sales and Client Relations

About the Role

We are seeking a Client Success & Project Manager with strong experience in Fiverr account management. This role focuses on managing clients, overseeing orders, and ensuring smooth communication across logo design, branding, and WordPress development projects. You will serve as the bridge between clients and creative teams, making sure projects are delivered on time, revisions are handled smoothly, and clients are fully satisfied. The ideal candidate understands the basics of design and development, communicates with confidence, and knows how to maintain long-term client relationships.

Responsibilities

• Fiverr Account Management (Primary Focus)
• Manage all client communication on Fiverr : inquiries, responses, updates, and follow-ups.
• Provide daily progress updates to active clients to maintain trust and satisfaction.
• Track orders, deadlines, revisions, and deliveries in an organised system.
• Review project outputs (logos, brand designs, websites) at a basic quality level before sending to clients.
• Handle revision requests and ensure changes are implemented correctly.
• Participate in client calls / meetings when required.
• Maintain relationships that encourage repeat business and referrals.
• Project & Team Coordination
• Translate client requests into clear tasks for designers and developers.
• Monitor team progress and ensure deadlines are met.
• Push for improvements where needed and prevent delays.
• Maintain structured workflows and reporting systems.
• Upwork Oversight (Secondary Duty)
• Monitor bidding activity and assess proposal performance.
• Track responses, identify weak points, and recommend improvements.
• Provide weekly performance insights and suggest training or replacements when necessary.
• Reporting
• Keep project logs and client trackers updated daily.
• Flag issues early (unhappy clients, delays, revision loops).
• Deliver weekly performance summaries : client satisfaction, order completions, repeat clients, bidding performance.

Qualifications

What’s Offered

Seniority level

Employment type

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