Technical Support Representative

Job Summary Join our team as a Technical Support Representative, providing exceptional remote support. You'll review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes. Ideal candidates have technical support experience, excellent communication skills, and proficiency with CRM / ticketing systems. This role requires the ability to work independently, a reliable internet connection, and availability for consistent scheduling, including weekends.

Manage and update support tickets for efficient tracking.

Troubleshoot technical issues and document resolution steps.

Communicate effectively to address customer needs.

Contribute to creating and improving knowledge base materials.

Stay up-to-date with company tools and services.

Qualifications

A minimum internet speed of 150–200 Mbps and a remote work setup are required.

Experience in technical support, preferably remote.

Strong written / verbal communication and troubleshooting skills.

Familiarity with Google Suite, Microsoft Suite, and CRM systems.

Attention to detail, problem-solving abilities, and a team-player mindset.

Benefits

Work from Home

Paid Time Off

Opportunities for growth and promotion

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