Technical Support Advisor- Lahore

We are actively seeking talented and experienced Technical Support Advisor for our growing support department.

As a Technical Support Advisor (TSA), you will play a crucial role in welcoming new clients, facilitating seamless setup, and fostering strong client relationships. You will act as a liaison between our company and clients, ensuring that our technical solutions meet their needs and objectives.

Responsibilities

• You are the first line of contact for all technical queries
• You will provide professional and understandable answers and solutions
• You will analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, among other things.
• You will take part in the client onboarding process to ensure clients are set up correctly from a technical aspect.
• You will closely work with the account management team to resolve technical issues facing their clients on time and recognize where you need to elevate to the level 2 team.

Requirements

• Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
• 1–3 years of relevant experience in technical support, client onboarding, or integration roles.
• Exceptional problem-solving abilities with a focus on efficiency.
• Effective communication skills, both verbal and written, to engage with stakeholders at all levels.
• Proactive attitude with a commitment to learning and professional growth.
• Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.
• Collaborative mindset with the capacity to work independently and within a team.
• Working knowledge of SQL, Javascript, Databases, APIs, and HTML.
• Previous experience in technical support or integration roles, preferably in a client-facing capacity.
• Demonstrated history of successful client issue resolution.
• Graduation degree preferred in a relevant field such as Computer Science or IT.
• Proficiency in English is a must.

Benefits

Growth Opportunities : Access to professional development and career growth within a rapidly expanding SaaS company.

Collaborative Culture : Work in a supportive and innovative environment where your contributions are valued.

Competitive Benefits : Enjoy a comprehensive benefits package.

D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members

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