Expert Wireless Services (North) - Islamabad

Overview

Description :

We are seeking an Expert Wireless Services professional to manage Wireless Services within the Fixed Network Operations (FNO) North Region. This role demands a strong understanding of wireless technologies and related products, including new order fulfillment, support cycles, and supply chain management, ensuring effective deployment and ongoing support. The ideal candidate will also be well versed in designed frameworks and market dynamics. This position requires governess of outsourced operations and close coordination with cross functional teams to successfully delivery of commercially forecasted wireless links and maintain a seamless support cycle for revenue growth & retention.

Grade : L2

Location : Islamabad

Last date to apply : 25 September 2025

Responsibilities

• This role reports directly to the Regional Manager, FNO North, and has 4 to 5 outsourced team members as direct reports, with an extended team comprising approximately 20 to 25 members.
• Responsible for progress reporting to track SLAs and KPIs, driving service efficiency and improved customer experience.
• Perform data analysis to track performance trends and pinpoint opportunities for improvement.
• Convert complex data into clear, professional presentations to improve visibility and decision-making for internal stakeholders.
• Oversee governance of outsourced operations, including the supervision, design, and implementation of Jazz Fixed Wireless products.
• Oversee corporate order fulfillment and execute provisioning, upgrades, and termination of fixed wireless links in alignment with default network design & standards.
• Troubleshot complex wireless fixed link issues through detailed root cause analysis. Conducted customer and network site visits for installations, technical support, and assessments of network health and quality.
• Performed scheduled network audits in the North Region, assessing RAN parameters, service quality, and overall network performance.
• Planned and supervised preventive and corrective maintenance activities for fixed wireless sites to ensure operational reliability.
• Performed link budgeting and parametric audits within the wireless domain to identify and resolve inconsistencies, ensuring smooth operations and maintaining QoS.
• Supervised field teams during base station deployments, overseeing workflow, traffic monitoring, optimization, fault detection, alarm resolution, subscription management, and capacity loading.
• Monitored and ensured compliance with agreed SLAs for the fixed wireless network in terms of regional deployment and support.
• Collaborated with stakeholders to manage the RMA process efficiently.
• Handled registration of ISM band links and coordinated data sharing with the regulatory team to meet PTA requirements.
• Managed periodic and efficient supply chain activities in the wireless domain, including procurement planning, RFQ preparation, and material verification to maintain optimal stock levels.

Requirements

Benefits

Why Join Jazz?

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

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