Operations Executive

We are looking for a proactive and detail-oriented Operations Executive to oversee and support night shift operations for U.S.-based facilities from our back-office operations center. This role demands strong English communication skills, effective remote coordination abilities, and a problem-solving mindset. The selected candidate will be responsible for monitoring overnight activities, managing vendor coordination, handling escalations, and ensuring seamless operations during non-business hours.

Key Responsibilities

Supervise and monitor operational activities for U.S. facilities during night shifts to ensure business continuity and service excellence.

Coordinate with vendors and service providers to oversee maintenance and operational tasks, ensuring timely and high-quality completion.

Address issues and emergencies promptly, communicate updates, and implement effective resolutions.

Track, update, and close work orders in internal systems while maintaining detailed and accurate shift logs.

Prepare comprehensive end-of-shift reports summarizing key events, completed tasks, and pending issues for smooth handover.

Evaluate vendor performance against contractual terms, budget guidelines, and compliance requirements, including adherence to safety standards.

Maintain clear, professional, and timely communication with internal teams, vendors, and stakeholders across various time zones.

Requirements

Fluency in English with excellent verbal and written communication skills.

Ability to work independently with minimal supervision in a remote environment.

Strong problem-solving and decision-making skills, particularly under pressure.

Preferred Qualifications

Bachelor’s degree in Operations Management, Business Administration, or a related field.

Minimum of 2 years of experience in operations coordination, facilities management, or night shift operations.

Familiarity with maintenance workflows, operational management systems, and safety compliance standards.

Experience in customer support or client communication is highly welcomed.