Customer Services Specialist

Overview

We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience. Qualifications

• O Levels / Matriculation or above
• Excellent Written and Verbal English communication
• Must have at least 40 WPM
• Proficiency with MS Office (Particularly MS Excel and MS Word) Perks of being an ibexian :

Medical Insurance & OPD Provident Fund with investment options Leave Encashment Annual leaves On job training Two days off in a week Ergonomic furniture and infrastructure Referral Rewards Annual Increment Conveyance facility Loan facility Employee Appreciation programs The salary for this position will be up to Rs. 90,000 / month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team. Responsibilities

Assist customers with their items purchased through the e-commerce website Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client Maintain swift responses to customers through email and / or chat Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner Document each customer query as well as the resulting solution Provide alternatives to products / items, which are not available on the e-commerce website Follow standard processes and procedures when it comes to providing resolutions Stay up to date with the latest updates on system information and process changes Able to deal with objections and handle customer pushbacks

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