Operations Executive

Operations Executive (US Operations) Job Title :

Operations Executive – US Operations

Work Hours :

07 : 00 PM – 04 : 00 AM (Night Shift)

Location :

Johar Town, Lahore (On-Site)

Employment Type : Full-Time

About the Role We are hiring a

highly organized and detail-oriented Operations Executive

to manage and optimize

US-based operations

during the night shift. The ideal candidate will ensure smooth daily workflows, maintain service-level compliance, and coordinate effectively with internal teams and US clients. If you have hands‑on experience in

BPO operations ,

customer service , or

US process management , this role offers a strong career growth opportunity.

Key Responsibilities

Manage and oversee

day-to-day US operations

to ensure seamless service delivery.

Monitor

performance metrics, SLAs, KPIs, and workflow productivity

to maintain operational efficiency.

Coordinate with

US clients, stakeholders, and cross‑functional teams

to resolve issues and escalations.

Implement

process improvements

to optimize operations and enhance service quality.

Prepare and maintain

operational reports, dashboards, and documentation

for management.

Support the

onboarding, training, and performance tracking

of team members.

Ensure full compliance with

company policies, quality standards, and industry best practices .

Identify and troubleshoot operational challenges, providing

quick and effective resolutions .

Requirements

2–5 years of experience

in operations management, preferably in

US‑based or BPO environments .

Strong understanding of

US business processes, communication standards, and workflow expectations .

Excellent

verbal and written communication

skills.

Strong

analytical, multitasking, and time‑management

capabilities.

Proficiency in

MS Office ,

Google Workspace , and other operational tools.

Keen attention to detail and strong

problem‑solving

abilities.

Prior experience in

BPO, customer service, or US operations .

Preferred Qualifications

Experience working with

US clients

or managing

cross‑functional international teams .

Familiarity with

CRM and operations tools

such as Salesforce, HubSpot, Zendesk, Asana, Monday.com, etc.

Leadership or

team management experience

is a strong advantage.

Why Apply?

Work in a fast‑growing, US‑focused operations environment.

Build expertise in

international operations, BPO management, and client coordination .

Competitive salary and professional growth opportunities.

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