Account Manager - Client Services

As an Account Manager - Client Services you will be responsible for : All client communications, conflict resolution, and compliance on client deliverables and revenue. Reviewing all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met. Ensuring that client issues are dealt with in an efficient manner, informing the Management about problems that may arise and suggesting solutions and implementing them. Approving invoices and responsible for payment collections. Working closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and / or opportunities within or related to the project. Ensuring that all processes and procedures are completed, quality standards are met, and that projects are profitable. Communicating the client's goals and representing the client's interests to the team. Providing regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. Understanding of company capabilities and service, and effectively communicates all offerings to the client. Reporting to the Management, providing regular input on all account activity, including status and call reports on a weekly basis. Job Specification

The ideal candidate will meet the following requirements : Business Management / Marketing Graduate 1-2 Years of prior experience in a Sales / Support / Client Services environment Excellent Communication Skills in English are a must Professional Level Skills in Microsoft Office Candidates with experience of working with projects related to Website Development, Mobile App Development, Digital Advertising and SEO will be preferred, however this is not a must. Information Technology and Services - Karachi, Pakistan About Us

ZEPCOM is a leading technology and e-business consulting firm providing cost savings, operational efficiencies and improved bottom lines through the consolidation of technology and business insight. Combining unparalleled experience and consistent high standards.

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