Debt Collections Agent

No. of positions : 20 Salary : Basic + Comissions Job Description

Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries. Negotiate payment terms and methods using critical thinking and probing questions to overcome objections. Maintain compliance by use of proper policy, procedures, and scripts. Accurately record all details of communications and activities within the system. Proactively monitor and investigate accounts to locate pertinent information to aid collection. Identify cases for special handling according to company criteria, including legal actions and asset attachment. Maintain a clean and secure work environment. Ensure collection goals are obtained. Qualifications

Must have done Graduation in Finance Must possess min 2 years of experience working in debt collection, finance or compliance department Detail-oriented, organized, efficient and able to multi-task. Proficient computer skills with working knowledge of MS Word, MS Excel, and MS Excellent english communication (verbal and written) Experience using third-party bank database systems an asset A collection or sales background is an asset. Bilingualism is an asset Job Specification

Client Negotiation Customer Service Skills MS Office CRM eg. Salesforce Must have used any Financial Tools like (AfterCallWorks, eforms, CUBS etc.) Information Technology and Services - Karachi, Pakistan

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