System and Network Engineer / Helpdesk Support Engineer (MSP)-L2

ELogix IT (Managed Service Provider) is actively searching for a proactive and motivated System and Network Engineer to become a valued member of our team. This role involves delivering top-notch remote support to a diverse range of users, including both our internal staff and esteemed clients across the United States. As a skilled troubleshooter, you will tackle challenges head-on, ensuring seamless operations and unrivaled service quality. About Us : As a leading provider of cutting-edge software solutions, ELogix IT empowers businesses and individuals to achieve their goals in the digital age. With our highly skilled professionals and commitment to excellence, our team delivers cutting-edge technology every day. We are providing multiple services to our respectable clients in Pakistan as well as in the USA. Technical Skills : Operating Systems : Proficiency in Windows, macOS, and Linux operating systems. Networking : Working knowledge of TCP / IP, DNS, DHCP, VPN, firewalls, routers, and switches. Server Management : Experience with server administration, including Microsoft Exchange, Active Directory, and virtualization technologies (e.g., VMware, Hyper-V). Cloud Services : Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Scripting : Proficiency in scripting languages like PowerShell, Bash, or Python. Security : Knowledge of cybersecurity principles, practices, and tools (e.g., antivirus software, firewalls, encryption). Backup and Recovery : Experience with data backup, recovery solutions, and disaster recovery planning. Hardware : Knowledge of computer hardware, troubleshooting, and maintenance. Experience : Work Experience : Typically 3-5 years of experience in a similar role. Support Experience : Experience providing Tier 2 support, including diagnosing and resolving complex technical issues. Project Management : Ability to manage and execute IT projects from inception to completion. Documentation : Experience in creating and maintaining technical documentation and user guides. Soft Skills : Problem-Solving : Strong analytical and problem-solving skills. Communication : Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Customer Service : Strong customer service orientation and the ability to work effectively with end-users. Team Collaboration : Ability to work well in a team environment and collaborate with other IT staff and departments. Time Management : Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Certifications (Preferred) : CompTIA : CompTIA Network+, Security+, or A+. Microsoft : Microsoft Certified Solutions Expert (MCSE) or Microsoft 365 Certified. Cisco : Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP). ITIL : ITIL Foundation certification or higher. Education : Degree : Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

#J-18808-Ljbffr