Assistant Manager IT - Infrastructure

Job Purpose

This role would be responsible for Infrastructure Operations to support organization Business Requirements.

Job Responsibilities

Operations & continuous monitoring of systems to optimize the utilization of resources.

Support day to day operations of Operating Systems, VMWare, Servers & Storages and troubleshoot issues.

Health check monitoring and proactive initiative to ensure the smooth operations of backend hardware including Servers, Storage, and SAN Switches etc.

Ensure Operations & availability of Services.

Ensure patch management of Operating Systems.

Implementation of controls as per IT Policies for Infrastructure to ensure the required level of security.

Coordinate with Vendor for escalations of issues and timely resolution and preparation of Root Cause Analysis reports.

Engagement with vendor team for timely preventive maintenance and health check activities.

Ensure the implementation of vendor SLA and measurement of vendor quarterly KPIs.

Eligibility Criteria (Education, Knowledge, Experience and Skills) Education

Should have Bachelors degree in Computer Sciences / Engineering.

Work Experience

Should have 5 years of experience with similar nature of work.

Skills – Generic

Takes Ownership

Strong Follow Up

Team Player Strong presentation skills

Interpersonal & Communication Skills

Self Motivated and Confident

Time & Stress Management

Skills – Job Specific

Must have proven record of Infrastructure Operations with expert level skills for operations & maintenance of Hardware

Should have expert level hands on experience of Linux Operating Systems.

Should have in depth knowledge of latest Compute, Storage and Network technologies.

Expert level skills for Virtualization Technologies like Open Stack, Hyper-V, VMWare & KVM

Proven experience of working with different server hardware products from Dell, HP,Oracle SUN, IBM & Huawei

Proven experience of working with different Storage hardware products from Dell, HP, IBM & Huawei.

Good knowledge of Network Management Systems and SNMPv1, v2, v3

Proven problem-solving skills Able to work under challenging environment and can sustain pressure.

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