Email & Chat Support Champion

Overview

The Email & Chat Support Champion within the Operations department will assist our U.S. based client’s customers with their queries / concerns and provide an accurate resolution to customers as per the defined processes via email and / or chat. We are looking for people who have experience in dealing with international customers but above that we care more about personality, passion, and work ethic. A sense of humor helps a lot too! Responsibilities

Assist customers with their items purchased through ecommerce website Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client Maintain swift responses to customer through email and / or chat Maintain level of service through dealing with customers in a friendly, efficient, and an attentive manner Document each customer query as well as the resulting solution Provide alternatives to products / items, which are not available on the ecommerce website Follow standard processes and procedures when it comes to providing resolutions Stay up to date with the latest updates on system information and process changes Able to deal with objections and handle customer push backs Requirements & Skills

The Email & Chat Support Champion within the Operations department will assist our U.S. based client’s customers with their queries / concerns and provide an accurate resolution to customers as per the defined processes via email and / or chat. We are looking for people who have experience in dealing with international customers but above that we care more about personality, passion, and work ethic. A sense of humor helps a lot too! Competencies we are looking for : Critical Thinking Time Management Specialist Focus Priority Setting Problem Solving Professional Composure Benefits

Medical Insurance & OPD Provident Fund Leave Encashment Annual leaves Two days off in a week Ergonomic furniture and infrastructure Referral Rewards Annual Increment Conveyance facility Loan facility

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