Application Support Engineer

Responsibilities

Provide 1st level support to users and identify the issues / change requests advised by the users within the applications

Maintain ownership of tickets and effectively log service tickets in Microsoft Azure DevOps

Employ basic procedures for user account management and access for various applications

Gather and analyze information about the client issue and determine which team is suited to resolve the problem

Responding in a timely manner to service issues and requests to support SLA targets

Create and update knowledge articles

Skills & Requirements

Bachelor's in business, computer science, or related field.

Minimum 1 year of experience in a related role

Fantastic communication skills (both verbally and written)

Confident with client engagement and taking a lead role in discussions / meetings

A genuine interest in providing high-quality service

A passion for constantly upskilling along with the ability to learn and adapt quickly

You excel in a collaborative team environment, but you have the maturity and drive to work with a low level of oversight

Offerings & Benefits

Above market salary

Bi-annual increments

Performance based bonuses

Flexible working arrangements for healthy work-life balance

Recreational and entertainment events

Dynamic team and great team culture

OPD health care for self, spouse, children and parents

Emergency and hospitalization medical coverage

Maternity care coverage for pre-natal and post-natal medical expenses

Unlimited 24 / 7 tele-consultations with GPs

Significant discounts on tele-consultations with specialist doctors

Significant discounts on leading labs for medical tests.

Significant discounts on leading pharmacies for medicines

Health and wellbeing counselling

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