Java Technical Support Lead - Remote Work

Overview

Java Technical Support Lead - Remote Work at BairesDev. We are seeking a Java Technical Support Lead to manage our Incident Response Team and oversee all support operations. In this leadership role, you will build, coach, and direct a team of technical support engineers while establishing best practices for incident response and management. You will develop strategies for handling our event-driven architecture, implement effective incident management workflows, and collaborate with leadership to ensure operational excellence.

At BairesDev, we have over 15 years of technology project experience and work with global clients. We have a diverse 4,000+ team that collaborates remotely to deliver high-impact solutions.

Responsibilities

• Build, lead, and develop a team of technical support engineers to provide coverage from 9 AM to 6 PM CET, including weekends.
• Establish and enforce incident response protocols and escalation procedures.
• Oversee critical incident management and personally handle high-severity issues when needed.
• Define and implement root cause analysis methodologies and follow-up processes.
• Lead strategic initiatives to improve system reliability and reduce incident frequency.
• Collaborate with development, operations, and product teams to enhance service quality.
• Design and optimize support tooling and automation to increase team efficiency.
• Report on key metrics and trends to management, providing insights and recommendations.
• Cultivate a culture of knowledge sharing and continuous improvement.
• Manage on-call schedules and ensure appropriate coverage for all support hours.

Qualifications

Nice to have

Benefits and Work Model

Job Details

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