Customer Success Manager (Video Calls. Work from Home.)

Customer Success Manager (Video Calls. Work from Home.)

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Customer Success Manager (Video Calls. Work from Home.)

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DemandHub Get AI-powered advice on this job and more exclusive features. Customer Success Manager (Video Calls. Work From Home.) We're on a mission to help local businesses grow. Local businesses use our AI Agents to automatically communicate with website visitors, re-engage inactive clients, get online reviews and more - ultimately allowing them to grow their business and save time through the power of AI automation. DemandHub

is confidently backed by the same investors behind Shopify, Loom, Jobber and more. Our founders are successful tech entrepreneurs who built and sold their last startup (CognoVision) to one of the world’s largest tech companies (Intel) in a multimillion dollar acquisition. As our

Customer Success Manager,

you’ll be the trusted partner guiding customers toward success with DemandHub. You’ll work hand-in-hand with our Senior CSM, sales, marketing, operations, and product teams to ensure customers get the most out of our platform. From onboarding new accounts to driving adoption and building lasting relationships, your work will directly impact customer satisfaction, retention, and growth. What You’ll Do Welcome and onboard new customers, making sure they feel confident and supported from the start. Follow and improve our playbooks, templates, and workflows to deliver consistent, top-notch service. Partner with the Sr. CSM to track customer health, spot risks early, and jump in to help. Respond to customer questions over Zoom, phone, email, and live chat with professionalism and enthusiasm. Keep our customer guides and help content up to date so customers have the answers they need. Share customer feedback with the team so we can keep making DemandHub better. Collaborate with the Sr. CSM on initiatives to boost engagement and reduce churn. Learn our platform inside-out so you can confidently guide customers and troubleshoot issues. Bring your ideas for delighting customers and see them put into action. What You Bring 2+ years in customer success, account management, or another customer-facing role. Great communication skills - both written and verbal - and a knack for building rapport. Strong organizational skills, sharp attention to detail, and the ability to juggle multiple tasks effectively. Comfort with learning and using software tools. A team mindset and eagerness to learn from others. A degree, diploma, or equivalent experience. Bonus : Experience at a SaaS company. Why You’ll Love Working Here Mentorship and training from an experienced Senior CSM + serial founders. Direct impact on customer happiness and retention. A front-row seat in a growing SaaS startup where your work shapes the customer experience. Work remotely from home. Seniority level

Entry level Employment type

Full-time Industries

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