Business Excellence Manager

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for, webook.com is Saudi's #1 event ticketing and experience booking platform in terms of technology, features, agility, and revenue, serving some of the largest mega events in the Kingdom and surpassing over 2 billion in sales. webook.com is part of the Supertech Group, also consisting of UXBERT Labs, one of the best digital and user‑experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Role Overview

We’re looking for a Business Excellence Manager to build and maintain the heartbeat of our organization’s performance, turning data into insights and insights into action. You’ll work across departments to track KPIs, streamline reporting, and support leadership in making data‑driven decisions. This role is ideal for someone who’s analytical, detail‑driven, and thrives in translating raw data into clear business narratives.

Key Responsibilities

• Develop and maintain organization‑wide KPIs across departments, ensuring accuracy and consistency.
• Prepare Weekly Business Review (WBR) and Monthly Business Reports for leadership.
• Partner with department heads to define and refine performance metrics and dashboards.
• Build and automate data pipelines using SQL, Excel, and Python.
• Identify process inefficiencies and recommend actionable improvements.
• Ensure alignment between operational performance, business goals, and strategic priorities.
• Support special analytical projects and deep dives requested by leadership.

Qualifications & Experience

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