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Dynamics 365 CRM Developer
QbatchIslamabad, Islamabad Capital Territory, Pakistan18 days ago
Job description3–5+ years of hands-on Dynamics 365 CE experience. Power Platform proficiency : Power Automate, Power Apps, Power BI. Strong knowledge of Co-Pilot Studio , chatbot frameworks, and AI agent customization. Experience with Dynamics voice & chat omnichannel capabilities. Proven ability to configure IVR , voice recognition flows, and Azure Contact Center integrations. Experience in DevOps practices including pipeline setup, environment promotion, and CI / CD deployment in Azure. Familiarity with REST API integration and SharePoint document management within CRM. Ability to work with large data volumes and manage reporting via Data Lake, Dataverse , and Power BI. Comfortable with custom workflows, plug-ins, SSRS reports. Exposure to Customer Insights, segmentation, and marketing automation tools is a strong plus. Experience with Microsoft Fabric. Knowledge of webhooks and real-time syncs. Familiarity with Zendesk or similar customer support platforms. Previous work on optimizing CRM UI responsiveness and agent-facing tools. Comfort working independently and collaborating with cross-functional teams. Ability to work in or align partially withUS business hours. Comfortable collaborating across distributed teams and asynchronous workflows. Be part of a forward-thinking digital transformation using Microsoft’s latest tech. Help design intelligent self-service systems that reduce workload and increase satisfaction. Work directly with leadership on meaningful product and customer support improvements.
About the Role
We’re seeking a highly skilled Dynamics 365 CRM Developer to support and enhance our implementation of Microsoft Dynamics 365 for Customer Service and Marketing . The ideal candidate will bring deep expertise in Dynamics 365 customization, Power Platform (Power Automate, Power Apps, Power BI) , and Co-Pilot Studio , with a proven track record in Azure DevOps, chatbot & IVR setup , and CRM performance optimization.
You’ll join a collaborative, fast-paced team working on building next-gen intelligent customer support automation—including chatbots, voice IVRs, and AI-powered insights —to reduce manual workload on agents and improve customer experience.
Key Responsibilities
- Customize and configure Dynamics 365 (Customer Service & Marketing modules) including forms, BPFs, dashboards, views, workflows, and SLAs.
- Design and build Power Automate flows to handle CRM logic, alerts, escalations, and case routing.
- Extend Co-Pilot Studio capabilities for real-time customer interaction (chatbots & AI agents).
- Collaborate with team leads to design IVR voice bots , configure Microsoft Contact Center , and assist with Azure Communication Services .
- Integrate Dynamics with external systems via REST APIs , and manage SharePoint file integration.
- Create and optimizecustom dashboards and reports using Dynamics Charts, SSRS, and Power BI (including data lake strategies for high-volume).
- Manage deployments across Dev, UAT, and Prod using Azure DevOps pipelines , with focus on minimal-impact promotions and solution packaging.
- Set up security roles, permissions, team access, and business unit configurations.
- Support segmentation logic, customer journey orchestration, and future expansion intoCustomer Insights CI / CD.
Required Skills & Experience
Nice to Have
Work Hours
Why Join Us?
To apply : Please include examples of past CRM customization work, Power Automate flows, chatbot / IVR experience, and any relevant GitHub or demo links.
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Developer • Islamabad, Islamabad Capital Territory, Pakistan
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