Product Expert Consumer Platforms - JazzCash

Overview Title : Product Expert Consumer Platforms - JazzCash Grade Level : L2 Location : Islamabad Last Date to Apply : 24th September 2025

What is Product Expert Consumer Platforms?

This is a high-impact, cross-functional role where you will drive the vision, strategy, and execution of JazzCash's consumer platforms and projects. You will manage the end-to-end product lifecycle — from ideation to launch — ensuring that our app, USSD, and backend capabilities continue to deliver seamless, engaging, and innovative financial experiences. You will also lead special consumer-focused initiatives, working across teams to enhance customer acquisition, improve engagement, and support the growth of our 75M+ customer base. This position reports to Product Manager - Consumer Platforms.

Responsibilities

Own the product lifecycle from ideation to launch, with a focus on consumer platforms (mobile app, USSD, core wallet platforms).

Implement and execute product roadmaps, prioritizing features based on business impact, customer needs, and market trends.

Develop business cases, including projected costs, revenue, and profitability.

Drive growth-focused consumer projects to increase adoption and usage of JazzCash.

Conduct thorough market and competitor research to identify trends and opportunities in fintech, payments, and digital platforms.

Leverage analytics to monitor product performance, user flows, and engagement metrics, implementing data-driven improvements.

Use data analysis tools (SQL, Python, Power BI, Mixpanel, Excel) to generate insights and support decision-making.

Collaborate with Technology, Design, and cross-functional teams (Marketing, CC, Finance, Compliance) to deliver projects on time and with high quality.

Ensure scalability, security, and seamless integration with internal and external systems.

Lead project implementation, ensuring deliverables are met and risks are mitigated.

Advocate for exceptional user experience by working with UI / UX teams on intuitive, customer-friendly interfaces.

Identify and resolve product issues to maintain the overall working of the products.

Act as the primary point of contact for consumer platform initiatives.

Communicate plans, updates, and results to stakeholders at multiple organizational levels.

Influence and align diverse stakeholders on product vision and solutions.

Requirements

Education :

Bachelor's degree in Business, Computer Science, Marketing, or a related field (Master's preferred).

3+ years in product management (fintech, digital banking, payments, or consumer platforms).

Proven track record of launching and scaling successful products on USSD, mobile apps (iOS and Android) and Core Wallet Platforms.

Direct experience with core wallet platforms is highly desirable.

Experience in managing fintech consumer products or growth functions.

Strong understanding of product management, go-to-market, and project management.

Hands-on with analytics and data-driven problem solving.

Strategic thinker with the ability to balance vision and execution.

Familiar with agile methodologies and rapid experimentation.

Excellent leadership, collaboration, and communication skills.

Have a user centric approach in order to design exceptional customer user journeys and user experience.

Should be able to handle conflicts favorably, be collaborative, good at managing stakeholders and use a data-oriented approach to all problem solving and decision-making.

Good to Have :

Experience or expertise in blockchain / cryptocurrency technologies and their potential integration in digital financial platforms.

Benefits Why Join JazzCash?

As one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.

This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

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